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How can we help?

Quick answers first. If you don't find yours, write to us.

  • How do I create an account?›

    Tap Me, then Create account. Type your name, email and a password. It is free.

  • I forgot my password. What do I do?›

    On the Log in page, tap Forgot password? and type your email. We send you a link to choose a new password. Check your Spam folder if it doesn't arrive.

  • How do I install SankofaLearn on my phone?›

    Android (Chrome): open www.sankofalearn.com, tap ⋮ at the top right, then Install app or Add to Home screen. iPhone (Safari): tap the Share button, then Add to Home Screen. It then opens like an app.

  • How do I become a teacher on SankofaLearn?›

    Tap Teach on SankofaLearn at the bottom of any page, or open Me and ask for a teacher page. The review team checks your request. Once approved, the Studio tab appears so you can publish books, Sparks and past papers.

  • How do I ask my teacher a question?›

    On any Spark or ebook page, tap 💬 Ask. Choose 🔒 Private (only the teacher sees it) or 🌍 Public (everyone can learn from the answer). You get a notice when the teacher answers.

  • How do I join my class group?›

    Your teacher gives you a join code. Open Community, tap Join with a code, and type it. You then see your class posts and can ask questions there.

  • Is SankofaLearn free?›

    Yes. Many Sparks, ebooks, past papers and the community are free. Some ebooks and Sparks cost a small amount, and ⭐ Pass content opens with the Sankofa Pass (a day, a week or a month). The price is always shown before you pay.

  • How do I pay?›

    Tap Buy or Get the Sankofa Pass. A secure Fapshi page opens: choose MTN MoMo or Orange Money, type your number and confirm on your phone. You come back to SankofaLearn and it opens at once. If it doesn't, open the Payments topic below and send us a message.

  • Can I keep what I pay for offline?›

    What you buy is yours for good: you can save it for offline and download ebooks. All ebooks are digital: no printed copy is sent. ⭐ Pass content is read and watched online while your Pass runs. Sharing links is always fine.

  • How do I report something bad?›

    On a question or answer, tap 🚩 Report. The review team checks every report. For anything else, send us a message below.

  • How do I change my name or level?›

    Open ⚙️ Settings from the ⋯ menu on Home. You can change the name we call you, your full name and your level.

  • How do I delete my account?›

    Open Delete my account (link at the bottom of every page), type DELETE and send. The team deletes your account and its personal data within 30 days.

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The team usually replies within 2 days.

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